Membership Billing Terms

What Membership includes

Mooselen Professional is a paid individual membership. It provides access to member content, including the full Analysis archive and complete Mooselen Index detail, for as long as the membership is active. The free Wire remains free and does not require Membership.

Price and billing cycle

The price and billing interval are shown at checkout before you pay. Membership is billed in advance for each period. Payments are processed by our payment provider, Stripe. Mooselen does not see or store your full card number.

Automatic renewal

Membership renews automatically at the end of each billing period at the then current price, using the payment method on file, until you cancel. By subscribing, you authorize Mooselen, through its payment provider, to charge that payment method for each renewal. We will send a receipt after each successful charge. If the price is due to change, we will tell you before the renewal it applies to.

How to cancel

You can cancel at any time from your account billing page, or by writing to hello@mooselen.com. Cancellation stops the next renewal. Your access continues until the end of the period you have already paid for, then ends. Canceling does not delete your account: you keep a free Wire subscription unless you ask us to remove you entirely.

Refunds

Membership fees are generally non refundable, including for partial periods, because access is available immediately and throughout the period. If you believe you were charged in error, or a charge does not match what was shown at checkout, write to hello@mooselen.com within thirty days of the charge and we will review it and correct genuine errors. Where a refund is required by the law that applies to you, we honor it.

Failed payments

If a renewal payment fails, we may retry it for a short period and email you to update your payment method. If payment cannot be collected, member access pauses until the balance is settled.

Price changes

We may change Membership pricing. Any change applies only to renewals after we have given you notice, and never to a period you have already paid for. If you do not accept a new price, you can cancel before it takes effect.

Teams

Mooselen Teams is arranged directly with the Mooselen desk rather than through self serve checkout. Team billing, seat counts, and terms are set out in the agreement provided at the time. Write to hello@mooselen.com for Teams.

Who you are contracting with

Membership is provided by Mooselen. Questions about billing, renewals, cancellation, or refunds: hello@mooselen.com.

Changes to these terms

We may update these Billing Terms. Material changes will be noted on this page and, for members, sent by email before they take effect for your next renewal. Continued Membership after a change constitutes acceptance.